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If there is one single aspect which underlines SSI’s experience of Steve’s conduct and approach to the whole audit process, it is the manner in which he from the outset immediately put the management of SSI at ease. This set a very positive tone encouraging open, frank and transparent discussions. Complementing this was Steve’s deft touch in finding the evidence he required, which in certain instances was not necessarily apparent, but there nonetheless. This persistence clearly benefited SSI, confirming his clear understanding and knowledge of the standard and its appropriate application to SSI’s management system. In this regard Steve was also able to tread the fine balance of conducting himself as an auditor, while also ensuring every stone was overturned, thus ensuring SSI had every opportunity of reaching the ultimate goal of achieving certification.

Richard Walker

Strategic Director, SSI Ltd